Undercover Boss – Oriental Trading Company

In March 2012, CHA Member Oriental Trading Company was featured on the CBS-TV program Undercover Boss, where OTC’s CEO, Sam Taylor went undercover to take a closer look at the company while working incognito.  If you missed the broadcast, here’s all 45 minutes from YouTube.

What do you think?

2 thoughts on “Undercover Boss – Oriental Trading Company

  1. Great episode! The concept of an executive going “under cover” to see what a job is really like is fantastic! Kinda like “secret shopper” but from an employee perspective. Many executives could learn from doing something similar.

    I was pleased to see Sam Taylor make improvements to the work environment and surprised some took this long. Employee safety is critical to the success of any company and lifting heavy boxes, repetitive motions and dehydration are some big yellow flags.

    I have to be honest though, I wonder if the money he graciously gave the individuals and their families would have done more good if applied to even more changes in the work environment. Like Spock says… “the needs of the many outweigh the needs of the few.”

    Excellent show! Thanks for sharing!

  2. My DVR recorded it, so I watched it over the weekend and really enjoyed this episode…maybe because I like their catalog and doing price comparisons between them and the local craft stores. He impressed me as a really nice guy. However, I can’t believe the temperatures in that warehouse/trucks,etc….and telling the employees they are not allowed the Gatorade—-that was tacky. it would have been better for him to have REMOVED the Gatorade and installed water coolers or something.

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